Bookings
Upon booking a treatment, confirmation will be sent to you via email or SMS message. If you have not received this within 24 hours, please get in touch.
Before attending your appointment, you will be required to complete a pre-booking form - this will be sent with your booking confirmation.
If you are unable to do this online, a paper version is available upon arrival.
Arrivals
Please arrive on time for your appointment to make sure I can complete the whole treatment you have booked in for.
Late arrivals
If you are running late, please let me know as soon as possible.
If you arrive within 15 minutes of your appointment time, I may not be able to complete the full treatment, but it could be possible that I can provide a shorter treatment with whatever time is left – this can be discussed as required.
If you arrive over 15 minutes late, payment will be required in full and you will need to re-book as there will not be enough time to complete your treatment.
Cancellation policy
Less than 24 hours notice
If less than 24 hours notice is given you will be charged a cancellation fee of 50%.
No show
If you do not attend your appointment, you will be charged full price for the treatment and may not be able to rebook until payment is made.